No Refund on Computers
MTU will not provide a refund on a computer purchase. If the unit does not operate correctly, it is covered under the standard computer warranty policy and MTU will repair or replace it at our option.
To request an RMA number to return a failed unit, fill out the Help Ticket and select SUPPORT. Include your order number, full name and email used on the order and the failed product to return. We will review your order and if approved, reply to your Ticket including an RMA Number and return shipping address. Obtaining an RMA does not guarantee a replacement will be made. If the product was damaged in shipment to you and you did not notify us or UPS, the damage is your responsibility to pay for a replacement computer. If you return the unit to MTU or the Manufacturer, insure the package against damage or loss, which is your responsibility. We strongly suggest you send it ONLY by UPS or Federal Express so you have a tracking number. If the product is damaged in shipment from you, it is your responsibility.